Introduction
Welcome to Chengdu Chihalo Technology Co., Ltd. (“Chihalo Laser”, “we”, “us”, or “our”). This Shipping Policy outlines the terms and conditions that govern the shipping and delivery of our products. By purchasing from us, you agree to the terms of this Shipping Policy.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email detailing the items purchased, shipping address, and estimated delivery time.
- Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Shipping Methods: We offer various shipping methods to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping options will be displayed at checkout.
- Delivery Times: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 5-10 business days
- Express Shipping: 3-7 business days
Please note that these are estimated delivery times and actual delivery times may vary.
Shipping Costs
- Calculation of Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.
- Free Shipping: We may offer free shipping promotions from time to time. Details of any such promotions will be provided on our website.
International Shipping
- Customs and Duties: For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the recipient. These charges vary by country and are not included in the shipping costs.
- Compliance with Laws: Customers are responsible for ensuring that the products ordered comply with the import regulations of their country. We are not responsible for any delays or issues caused by customs clearance processes.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order status through our website.
Delays and Issues
- Shipping Delays: While we strive to deliver your order within the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding and patience in such situations.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or provide a refund.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:
- Company Name: Chengdu Chihalo Technology Co., Ltd.
- Website: www.fiberlaserclean.com
- Email: dawn@chihalo.com
- WhatsApp: +86 18608325040
